Terms & Conditions
WEBSITE TERMS AND CONDITIONS
Smartbox Investments Ltd — TERMS AND CONDITIONS OF USE
Last updated: May 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND THAT YOU AGREE TO COMPLY WITH THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THIS WEBSITE.
1. ABOUT US AND THESE TERMS
1.1 This website is operated by Smartbox Investments Ltd ("we", "us", "our"). We are a company registered in England and Wales under company number 15143457. Our registered office address is 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND.
1.2 We can be contacted at: info@smartboxinvestments.co.uk, 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND.].
1.3 These Terms and Conditions ("Terms") govern your access to and use of our website located at www.smartboxinvestments.co.uk (the "Website") and any services, tools, information, or content made available through it (collectively, the "Services").
1.4 These Terms constitute a legally binding agreement between you and us. They should be read alongside our Privacy Policy and Cookie Policy, which also apply to your use of this Website.
1.5 We may update these Terms at any time. The date at the top of this page will reflect when changes were last made. Continued use of the Website after any update constitutes your acceptance of the revised Terms.
2. NATURE OF OUR SERVICES
2.1 We are an independent property investment company. This Website is operated to support our investment activities and to provide information to those who may wish to sell property directly to us, learn about our purchasing criteria, or otherwise engage with us in connection with property transactions in which we are the prospective buyer acting in a principal capacity.
2.2 The scope of our services may include one or more of the following:
(a) Providing information about our property purchasing criteria and process; (b) Receiving and evaluating enquiries and offers from property owners who wish to sell; (c) Publishing guides, resources, and educational content relating to the property market; (d) Providing indicative, non-binding valuation or offer information for properties submitted to us; (e) Online enquiry, registration, and account facilities.
2.3 We are not an estate agent, property agent, or letting agent. We do not act on behalf of buyers or sellers as an intermediary, and we do not introduce buyers and sellers to one another. We purchase property as principal using our own funds or financing arrangements.
2.4 We do not act as your solicitor, conveyancer, financial adviser, mortgage adviser, or surveyor. Nothing on this Website constitutes legal, financial, tax, or investment advice. You should take independent professional advice before entering into any property transaction, including any transaction with us.
2.5 Any indicative offer or valuation provided through this Website is not legally binding and does not constitute a formal offer to purchase. Any binding agreement to purchase a property will only arise through a separate, signed written contract between the parties following completion of due diligence and legal formalities.
3. ELIGIBILITY AND REGISTRATION
3.1 This Website is intended for use by individuals aged 18 or over. By using the Website, you confirm that you are at least 18 years of age.
3.2 Where we offer a registered account facility, you must:
(a) Provide accurate, current, and complete information when registering; (b) Keep your account details and password confidential; (c) Notify us immediately at info@smartboxivestments.co.uk if you believe your account has been compromised; (d) Take responsibility for all activity that occurs under your account.
3.3 We reserve the right to suspend or terminate your account if we reasonably believe that you have breached these Terms, provided false information, or if we are required to do so by law or a competent authority.
4. ANTI-MONEY LAUNDERING AND IDENTITY VERIFICATION
4.1 Although we are not an estate agent, as a company engaged in property transactions we take our obligations in relation to financial crime seriously and operate internal controls consistent with the principles of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), the Proceeds of Crime Act 2002, and the Terrorism Act 2000. Where our activities give rise to specific regulated obligations, we will comply with all applicable requirements.
4.2 Before we can proceed with any property purchase, we may be required to verify the identity of the seller and, where applicable, the ownership structure of the property. You agree to provide promptly, upon our request, such identification documents and supporting evidence as we may reasonably require, including but not limited to:
(a) Government-issued photographic identification (passport, driving licence); (b) Proof of address dated within the last three months; (c) Evidence of your legal title to, or authority to sell, the property in question; (d) Information about the beneficial ownership of any company or trust acting as vendor.
4.3 We may screen individuals and entities against the UK Sanctions List maintained by the Foreign, Commonwealth and Development Office ("FCDO") and the Office of Financial Sanctions Implementation ("OFSI") Consolidated List. We may also conduct checks to identify Politically Exposed Persons ("PEPs") and their relatives and close associates.
4.4 Where we identify or have reasonable grounds to suspect money laundering, terrorist financing, or any other criminal activity, we may be required by law to make a Suspicious Activity Report ("SAR") to the National Crime Agency ("NCA"). We are legally prohibited from informing you if such a report has been made ("tipping off" prohibition). We accept no liability for any delay or refusal to proceed with any transaction arising from our obligations in this regard.
5. PROPERTY LISTINGS AND INFORMATION
5.1 Property listings, valuations, and related information published on this Website are provided for general information purposes only. We take reasonable care to ensure accuracy, but we do not guarantee that any information relating to a specific property is complete, accurate, up to date, or free from errors.
5.2 In particular, we make no representations or warranties in relation to:
(a) The title to any property listed or described on this Website; (b) Planning permissions, restrictions, covenants, easements, or other encumbrances; (c) The structural condition of any property; (d) Energy Performance Certificate ratings or environmental factors; (e) Local authority searches, drainage searches, or environmental searches; (f) Any information provided to us by third-party sellers, agents, or data providers.
5.3 You acknowledge that a formal legal process must be followed to purchase property in England, Wales, Scotland, or Northern Ireland, and that property details on this Website do not constitute a legal description of any property, an offer for sale, or a contract.
5.4 Where property information is sourced from third parties (including listing agents or land registry data providers), we are not responsible for errors or omissions in that information.
5.5 Photographs, floor plans, and virtual tours displayed on this Website are for illustrative purposes only and may not accurately represent the current condition, size, or layout of the property.
6. STAMP DUTY LAND TAX (SDLT) AND TAX INFORMATION
6.1 Any Stamp Duty Land Tax ("SDLT") calculators, estimates, or guidance provided on this Website are for illustrative purposes only. SDLT rates, thresholds, and reliefs are subject to change. As of the date of these Terms, the SDLT thresholds and rates applicable from 1 April 2025 apply for purchases in England and Northern Ireland. Separate taxes apply in Scotland (Land and Buildings Transaction Tax) and Wales (Land Transaction Tax).
6.2 We strongly recommend that you obtain advice from a qualified solicitor or tax adviser regarding your specific SDLT position, including any applicable reliefs, surcharges (including the additional 3% surcharge on additional dwellings), or obligations as an overseas buyer.
6.3 Nothing on this Website constitutes tax advice, and we accept no liability for any loss arising from reliance on any tax-related content.
7. LEASEHOLD AND FREEHOLD INFORMATION
7.1 Where this Website refers to leasehold or freehold properties, you should be aware that significant legislative changes have been introduced by the Leasehold and Freehold Reform Act 2024. These reforms include changes to lease extension rights, ground rent restrictions, and the framework for collective enfranchisement.
7.2 Further reforms are anticipated through a proposed Leasehold and Commonhold Reform Bill, which may introduce the commonhold system of ownership as an alternative to leasehold. The position remains subject to legislative development, and you should take current, independent legal advice in relation to any leasehold property you are considering purchasing.
7.3 We do not guarantee the accuracy of any leasehold information displayed on this Website, including unexpired lease terms, ground rent figures, or service charge estimates.
8. THIRD-PARTY SERVICES AND LINKS
8.1 This Website may contain links to third-party websites, applications, or services. These links are provided for your convenience only. We do not control, endorse, or accept any responsibility for the content, privacy practices, or terms of any third-party website or service.
8.2 Where this Website signposts or refers to third-party professional services for your benefit (such as independent legal advice, surveying, or financial guidance), please note:
(a) Those professionals are entirely independent of us and operate under their own terms and regulatory obligations; (b) We strongly recommend that anyone selling property to us obtains independent legal advice from a solicitor regulated by the Solicitors Regulation Authority ("SRA") or a licensed conveyancer regulated by the Council for Licensed Conveyancers ("CLC") before entering into any agreement; (c) We do not receive referral fees from any third-party professionals we signpost to sellers.
8.3 We accept no liability for any loss, damage, or dissatisfaction arising from your use of or engagement with any third-party service.
9. FEES AND PAYMENT
9.1 Where our Website includes any paid tools or information services, the applicable fees will be clearly displayed before you are asked to commit to any payment.
9.2 All prices are displayed in pounds sterling (GBP) and, where applicable, include VAT at the current rate unless otherwise stated.
9.3 Payments are processed securely through [payment provider name]. We do not store your full payment card details on our systems.
9.4 Any subscription services offered by us are subject to the subscription contract provisions of the Digital Markets, Competition and Consumers Act 2024, including rights to cancel during any applicable cooling-off period.
10. INTELLECTUAL PROPERTY
10.1 All content on this Website, including but not limited to text, graphics, logos, images, data compilations, software, and underlying code, is the property of Smartbox Investments Ltd. or its licensors and is protected by copyright, database rights, trade mark rights, and other intellectual property laws in the United Kingdom and internationally.
10.2 You may view, print, and download content from this Website for your own personal, non-commercial use only. You must not:
(a) Reproduce, copy, redistribute, or republish any content for commercial purposes without our prior written consent; (b) Modify or adapt any content; (c) Remove or alter any copyright, trade mark, or other proprietary notices; (d) Use data scraping, automated tools, bots, or similar technologies to extract data from this Website; (e) Frame or mirror any part of this Website without our express written consent.
10.3 Where you submit content to us (such as enquiries, reviews, or other user-generated material), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and publish that content in connection with operating and promoting our Services.
10.4 You warrant that any content you submit does not infringe the intellectual property rights of any third party, is not defamatory or misleading, and complies with all applicable laws.
11. ACCEPTABLE USE
11.1 You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use of the Website.
11.2 You must not:
(a) Use the Website to transmit unsolicited commercial communications; (b) Introduce viruses, malware, or other harmful or technologically harmful material; (c) Attempt to gain unauthorised access to any part of the Website, the server on which it is hosted, or any server, computer, or database connected to it; (d) Post or transmit any content that is fraudulent, defamatory, offensive, discriminatory, or in breach of any applicable law; (e) Misrepresent your identity or impersonate any person or organisation; (f) Use the Website to facilitate any property fraud, mortgage fraud, or money laundering; (g) Post fake, misleading, or incentivised reviews. Under the Digital Markets, Competition and Consumers Act 2024, submitting false or misleading reviews is prohibited.
11.3 A breach of this clause may result in immediate suspension or termination of your access to the Website, and may be reported to the relevant law enforcement or regulatory authorities.
12. DISCLAIMERS AND LIMITATION OF LIABILITY
12.1 This Website and its contents are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, conditions, and representations, whether express or implied, including as to fitness for a particular purpose, accuracy, and non-infringement.
12.2 We do not guarantee that the Website will be uninterrupted, secure, or free from errors or viruses.
12.3 To the fullest extent permitted by applicable law, we will not be liable for:
(a) Any loss of profits, business, revenue, goodwill, or anticipated savings; (b) Any indirect or consequential loss; (c) Any loss arising from your reliance on information, valuations, or content published on this Website; (d) Any loss arising from a property transaction, including where you have been introduced to a buyer, seller, or professional through this Website; (e) Any loss caused by matters outside our reasonable control.
12.4 Nothing in these Terms excludes or limits our liability for:
(a) Death or personal injury caused by our negligence; (b) Fraud or fraudulent misrepresentation; (c) Any liability which cannot be excluded or limited by law, including under the Consumer Rights Act 2015.
12.5 If you are a consumer, nothing in these Terms affects your statutory rights.
13. DATA PROTECTION AND PRIVACY
13.1 We take the privacy of your personal data seriously. Our collection and use of your personal data is governed by our Privacy Policy, which is available at [link to Privacy Policy] and is incorporated into these Terms by reference.
13.2 We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR").
13.3 In the context of property purchasing services, we may be required to process your personal data, including identity documents and financial information, in order to comply with our legal obligations under anti-money laundering legislation. This processing is carried out on the basis of legal obligation under Article 6(1)(c) UK GDPR.
13.4 You have rights in relation to your personal data, including rights of access, rectification, erasure, portability, restriction of processing, and the right to object. Details of how to exercise your rights are set out in our Privacy Policy.
13.5 Our use of cookies and similar tracking technologies is governed by our Cookie Policy, available at [link]. Non-essential cookies require your consent in accordance with PECR.
14. ONLINE SAFETY
14.1 In operating this Website, we comply with our obligations under the Online Safety Act 2023. We take reasonable steps to prevent illegal content from appearing on our platform and to protect users, including those who are vulnerable.
14.2 If you encounter content on this Website that you believe is illegal, harmful, or in breach of our policies, please report it to us at [reporting email address]. We will investigate and take appropriate action promptly.
14.3 We do not knowingly permit persons under the age of 18 to register for or use services involving property transactions.
15. REVIEWS AND TESTIMONIALS
15.1 Where this Website displays user reviews or testimonials, we take reasonable steps to verify that such reviews are genuine and comply with the requirements of the Digital Markets, Competition and Consumers Act 2024.
15.2 We do not knowingly publish fake, misleading, or incentivised reviews. If you believe a review published on this Website is false or misleading, please contact us at [email].
15.3 Where we invite users to submit reviews, we will not offer incentives in exchange for positive reviews, and we will not suppress genuine negative reviews.
16. COMPLAINTS
16.1 We take complaints seriously. If you are dissatisfied with any aspect of our service, please contact us in the first instance at:
Email: info@smartboxinvestments.co.uk Post: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
16.2 We will acknowledge your complaint within [5] business days and aim to resolve it within [28] days. If we are unable to resolve your complaint to your satisfaction, we will provide details of any appropriate alternative dispute resolution ("ADR") body that may be able to assist.
17. GOVERNING LAW AND JURISDICTION
17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, provided that nothing in this clause limits your rights as a consumer to bring proceedings in the courts of the country in which you are domiciled.
18. GENERAL
18.1 Entire Agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of this Website and supersede any prior representations, agreements, or understandings.
18.2 Severance. If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18.3 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
18.4 No Third-Party Rights. These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated.
18.5 Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor business.
18.6 Force Majeure. We shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including acts of God, pandemic, government action, or failure of third-party services.
19. REGULATORY AND LEGAL NOTICES
19.1 Independent Investor Status. We operate as a principal property investor and are not registered as an estate agent under the Estate Agents Act 1979. We do not carry out estate agency work as defined under that Act, and accordingly we are not required to be a member of a property redress scheme in that capacity. However, we are committed to conducting all transactions transparently, fairly, and in compliance with all applicable law.
19.2 Financial Promotions. We are not authorised by the Financial Conduct Authority to give financial or investment advice, and nothing on this Website constitutes a financial promotion under the Financial Services and Markets Act 2000. Any reference to property values, returns, or market conditions is for general information only. If you are considering selling a property to us or entering into any financially significant transaction, you should seek independent financial and legal advice before doing so.
19.3 Trading Standards. We comply with the Consumer Protection from Unfair Trading Regulations 2008 (as amended by the Digital Markets, Competition and Consumers Act 2024). We will not engage in misleading, aggressive, or otherwise unfair commercial practices.
19.4 Equality. We are committed to ensuring our services are accessible and non-discriminatory in accordance with the Equality Act 2010. If you require any reasonable adjustment or accessible format, please contact us at info@smartboxinvestments.co.uk.
19.5 Modern Slavery. We comply with our obligations under the Modern Slavery Act 2015 and publish a transparency statement where applicable, at www.smartboxinvestments.co.uk/modern-slavery.
20. CONTACT US
If you have any questions about these Terms and Conditions, please contact us:
Smartbox Investments Ltd, company registration:15143457 Email:info@smartboxinvestments.co.uk
These Terms and Conditions were last reviewed in May 2026 and reflect current UK legislation including the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and Data Protection Act 2018, the Data (Use and Access) Act 2025, the Online Safety Act 2023, the Money Laundering Regulations 2017 (as amended), the Leasehold and Freehold Reform Act 2024, and associated secondary legislation.